The reception-team has put togeather several informations regarding your stay in Lech
and are happy to help, should you need further information.
„To make the stays of our guests unforgettable, makes me happy every single time.
Each Kristberg-guest should feel at home in Lech!“
Chef de Reception
Your health is our first priority, we have increased the hygiene standards in accordance with guidelines provided by the authorities:
- The whole Kristberg team has been trained regarding safety measures for COVID-19
- Cleaning schedules have been intensified, to protect both the Kristberg-team as well as our guests
- Face masks are used by all of the staff
- We have installed desinfection points
- A distance of 1m will be kept, so long as possibe, all the time
- Protective glass walls have been installed in “encounter zones” such as the reception and the restaurant
- We have a Pre-Check in Option prior to arrival at the hotel, to avoid waiting time and conglomeration of guests at check-in
- COVID-19 Tests will be done for all of the staff regularly
Please note that the SPA will have extended opening hours, to visit it, kindly register at the reception as a time slot system is in place to avoid crowding, and to make your SPA visit truly relaxing and as safe as possible.
Safe Booking: should you be unable to visit us due to a travel ban, we will cancel your booking free of charge on the arrival week.
This is how you can assist us:
- Please keep your distance from other guests and use a facemask in the common areas of the hotel. You protect yourself and others by doing this.
- Seating together without safety space is only allowed for persons that come from the same household.
- The Kristberg Team has been asked to keep a safety distance of 1m and to avoid direct contact (for example handshakes). Please don´t see it as a lack of friendliness, instead see it as appreciation for your health.
We wish you a wonderful stay with us!
Book safely with free cancellation insurance
Money back guarantee in case of Covid-19 illness or quarantine
Winter holidays in Vorarlberg are safe. This is the goal of the Winterkodex Vorarlberg with its variety of measures for unusual circumstances this winter season. So that all guests can already make the most of the highest level of safety at the time of booking, every overnight stay in Vorarlberg in the winter season 2020/21 is protected by free cancellation insurance.
If a guest or family member from the same household tests positive for Covid-19, the insurance covers the cancellation costs of overnight stays and meals in the tourist accommodation. The same applies if quarantine is officially ordered by the authorities. Guaranteed.
This free Covid-19 cancellation insurance is valid for all bookings in tourist accommodation - even for those that have already been made. Therefore it provides each holiday guest with more safety precautions. And gives them a greater chance to look forward to their holiday.
What does the Covid-19 cancellation insurance cover?
The insurance provides full compensation for cancellations before the start of the trip. It is applicable in the event of Covid-19 illness or the authorities officially order a quarantine of guests or their family members in the same household. The only requirement is a cancellation invoice of the accommodation, a positive Covid-19 test or a quarantine order.
The cancellation costs of the tourist accommodation for overnight stays and meals or for the booked lump sum for the period from 1.11.2020 to 31.5.2021 will be reimbursed. Up to 3,000 Euros per person will be reimbursed, i.e. up to 12,000 Euros for a family of four.
What doesn’t the insurance cover?
In the event of cancellations due to increasing numbers of Covid-19 infections or travel warnings, as well as in the event of illness directly at the vacation destination, the cancellation conditions of the respective tourist accommodation apply.
Are really all guests in Vorarlberg covered?
Yes, and you do not have to do anything to get your booking protected. All guests staying at tourist accommodation in Vorarlberg who pay the local tourism taxes and book in the winter season 2020/21 are automatically covered. This includes all commercial and private accommodation providers, including hotels, bed and breakfast accommodation, guesthouses, private room rentals, farm vacations, camping sites, holiday apartments and houses.
I already have a different cancellation insurance policy, for example on my credit card.
What use does the Covid-19 cancellation insurance provide for me?
Conventional cancellation insurance often does not cover pandemics or only based on certain conditions. Cancellation insurance for Vorarlberg, on the other hand, guarantees reimbursement of costs in the event of illness or quarantine, regardless of how the pandemic develops. Your existing cancellation insurance protects you against the cancellation costs incurred in case of other illnesses and accidents.
What do I have to do if I want to claim the Covid-19 cancellation insurance for Vorarlberg?
Please send the cancellation invoice from your accommodation together with the positive Covid-19 test result or the official quarantine notification directly to service.at(at)allianz.com
Our insurance partner is at your direct disposal for any other questions:
Pottendorfer Straße 23-25, 1120 Wien
Telefon: +43-1 525 03-7
Fax: +43-1 525 03-999
Is the Kristberg Ski–in and –out?
No, the town center and Skilifts are only situated 3-4 minutes on foot from the hotel.
Where can I get Skipasses?
Upon arrival at the reception, it takes around 5 minutes.
Where can I park?
The Kristberg has a parking lot directly in front of the hotel and is free of charge for hotel guests (we do not have a garage). Kindly keep in mind that the car keyes must be left at the reception so the snow clearing can be made. Reservation is not necessary.
Is the Scotch Club open daily?
The Scotch Club is only opened on special occasions such as the Tanzcafe Arlberg, Weddings and other private events.
We are happy to recommend for your ski rentals Sportalp, right next to the Schlegelkopf chair lift and a ski in & Ski out facility.
The new dimensions in skiing!
As the largest interconnected skiing area in Austria and one of the five largest worldwide Ski Arlberg stands for a new dimension of ski pleasure. You can get Skipasses upon check in at the front desk.
305 spectacular downhill skiing kilometres offer winter sportsmen sheer unlimited opportunities to experience the legendary Arlberg in all it's facets and to dive in a unique winter paradise. From St. Anton, St. Christoph, Stuben to Zürs and Lech as far as Schröcken and Warth, amid the impressive summits and in the wonderful valley, on- and off-piste. Welcome to the Arlberg!
- 305 interconnected downhill skiing kilometres
- more than 200 kilometres of deep snow runs
- 88 state-of-the-art cableways
- diverse runs for beginners and pros
- one of the most snow reliable regions in the Alps
- various funparks and other highlights
Lech Ski School is known for its wide selection of instructional offerings and for its highly skilled snowsport instructors. You learn to enjoy winter sports and improve your skills naturally, making your time in Lech an unforgettable experience.
Peace of mind and the knowledge that your children are well taken care of will allow you to optimally enjoy the skiing possibilities or perhaps a romantic dinner for two?We are able to arrange suitable childcare in Lech and Zürs. This is available weekly, daily or be it by the hour - depending on your needs.